SUPPORT

Having trouble playing Thumper? Email us at drool@drool.ws. We'll get back to you soon.

Answers to common issues are below. And you can check our Steam Community Hub to see if your issue has already been solved.

 

GENERAL ISSUES

Video latency

  • Thumper is a fast-paced action/twitch game and reasonably low video latency is essential for a good experience. If you see visible lag between pressing inputs and actions, check if your TV/monitor supports a "game" mode and enable it.

Audio latency

  • High audio latency will cause in-game audio to feel out of sync with the visuals. We are working on a calibration feature to help mitigate this issue. For now, you might be able to reduce audio latency in a couple ways:
    • If you are using an audio receiver, try routing through TV speakers instead
    • On PS4, the headphone jack on the controller and PS VR should both provide low latency audio

 

WINDOWS PC ISSUES

Game won't start (includes case where Steam "Preparing to launch" window appears/disappears repeatedly)

  • Verifying your Steam installation might help:
    • Right-click Thumper in your Steam Library > Properties
    • Click "Local Content" tab
    • Click "Verify Integrity of Game Cache..."
  • Thumper requires the Visual Studio 2013 redist to run. Steam should install it automatically, but it can get corrupted. Please try downloading and installing it manually using this link: https://www.microsoft.com/en-us/download/details.aspx?id=40784
  • Manually reinstalling DirectX 9.0c (located in ..\Steam\SteamApps\common\Thumper\_CommonRedist\DirectX\Jun2010\DXSETUP.exe) might help.

  • Try running the executable directly (located in ..\Steam\SteamApps\common\Thumper\THUMPER.exe).

Crash when attempting to apply video settings

  • We are currently investigating. Some users have found disabling external tuning/tweaking programs like the RivaTuner will fix this issue. We are working to get the game to co-exist better with these types of programs.

Audio "crackling"

  • Some users have reported audio corruption/crackling. We believe this issue is now fixed. If you experience it, please let us now. An interim fix is to ensure your primary audio device output is set to 16-bit, 48000 Hz (output format in Windows is set under Sound control panel > Playback > Device Properties > Advanced).

Input latency

  • If you are using a keyboard or one of the supported controller types (XInput or Sony DS4), input latency should not be a major issue. If you feel you are experiencing significant input latency, please notify us.

Still having issues? Try running the game on our "debug" Steam branch

  1. Right-click Thumper in your Steam Library > Properties
  2. Click "Betas" tab
  3. In the dropdown box, select "debug - Technical Support Branch"
  4. Now it should say "Thumper [debug]" in your Library

Next, try to run the game again and reproduce the issue you're having. Hopefully, the game will produce an error message now. Please send us the error like this:

  1. When the error dialog is up, press Ctrl + c to copy the contents
  2. Press Ctrl + v to paste the error message into an e-mail and send it to drool@drool.ws -- thanks!

 

COMMON QUESTIONS

Is Thumper coming to other platforms and operating systems?

  • Thumper is currently available on PS4 and Windows PC. We don't have set plans for other platforms yet, but we ultimately want to support everything that makes sense.

Does Thumper require PS VR to play?

  • No, you can play the entire game on PS4 both with and without PS VR.

Does Thumper support surround sound?

  • No. It's stereo only.