Having trouble playing Thumper? Email us at We'll get back to you soon.

You can also check below or on the Steam Community Hub to see if your question has already been answered.



Video latency

  • Thumper is a fast-paced action/twitch game and reasonably low video latency is essential for a good experience. If you see visible lag between pressing inputs and actions, check if your TV/monitor supports a "game" mode and enable it.

Audio latency

  • High audio latency will cause in-game audio to feel out of sync with the visuals. We are working on a calibration feature to help mitigate this issue. For now, you might be able to reduce audio latency in a couple ways:
    • If you are using an audio receiver, try routing through TV speakers instead
    • On PS4, the headphone jack on the controller and PS VR should both provide low latency audio




Game won't start (includes case where Steam "Preparing to launch" window appears, disappears, and loops on/off)

  • Verifying your Steam installation might help:
    • Right-click Thumper in your Steam Library > Properties
    • Click "Local Content" tab
    • Click "Verify Integrity of Game Cache..."
  • Thumper requires the Visual Studio 2013 redist to run. Steam should install it automatically, but it can get corrupted. Please try downloading and installing it manually using this link:

Crash when attempting to apply video settings

  • We are currently investigating. Some users have found disabling external tuning/tweaking programs like the RivaTuner will fix this issue. We are working to get the game to co-exist better with these types of programs.

Audio "crackling"

  • Some users have reported audio corruption/crackling. We believe this issue is now fixed. If you experience it, please let us now. An interim fix is to ensure your primary audio device output is set to 16-bit, 48000 Hz (output format in Windows is set under Sound control panel > Playback > Device Properties > Advanced).

Input latency

  • If you are using a keyboard or one of the supported controller types (XInput or Sony DS4), input latency should not be a major issue. If you feel you are experiencing significant input latency, please notify us.



Low headphone volume

  • We are investigating and will address this issue in an update soon.

Rotational tracking drift with PS VR

  • We are investigating and will address this issue in an update soon.



Is Thumper coming to other platforms and operating systems?

  • Thumper is currently available on PS4 and Windows PC. We don't have set plans for other platforms yet, but we ultimately want to support everything that makes sense.

Does Thumper require PS VR to play?

  • No, you can play the entire game on PS4 both with and without PS VR.

Does Thumper support surround sound?

  • No. It's stereo only.